Leadership & Management

Conflict Management and Negotiation Strategies- LM 8001

07 Feb 22-18 Feb 22 (London, UK), 09 May 22-22 May 22 (London, UK), 14 Nov 22-25 Nov 22 (London, UK),

Course Overview

This course is developed for managers, public affairs officers, mediators and arbitrators who want to equip themselves with effective conflict resolution strategies and negotiation skills. The real world of business often involves several stakeholders either as partners, collaborators or simply concerned persons / groups. Effective management of such relationships for delivery of mutually benefitting outcome requires both conflict management and negotiating skills which this course offers.


Learning Outcome

  • Identify Conflicts and different types
  • Identify early signs of Conflict
  • Investigate causes of conflict without causing further damage
  • Understand why and how we negotiate
  • Facilitate conflict resolution processes with negotiation skills
  • Manage and resuscitate failing relationships
  • Apply benefits of good negotiations
  • Reach a peaceful end to your dispute


Indicative Contents

  •  Overview of conflict and conflict management
  •  Common and hidden causes of conflict
  •  Using mediation and arbitration
  • Strategies for effective negotiations
  • Effective conflict resolution skills
  • Value creating strategies for good bargaining
  • Alternatives/Options in negotiations
  • Use time to your advantage
  • Effective communication
  • Bargaining and advocacy
  • End the dispute on a win-win basis using compromise

More Detail
Duration This is a two-week programme spread over 10 working days
Certification A certificate of completion is issued on successful completion of the programme.
Location (London, UK), (London, UK), (London, UK)
Travel and accommodation Travel and accommodation to be paid for at source by delegates.
Fees £4,750 (Excl. VAT) per delegate for 2 weeks.