12 Feb 24-23 Feb 24 (London, UK), 13 May 24-24 May 24 (London, UK), 11 Nov 24-22 Nov 24 (Dubai, UAE),

Course Overview

This advanced course in negotiation and conflict resolution is designed specifically for managers and senior managers, executives, and leaders who need to navigate complex, high-stakes negotiations and effectively manage conflicts within their organizations. The course provides participants with advanced tools, strategies, and skills to excel in negotiations, foster collaboration, and lead their teams through challenging situations.

Learning Outcome

Delegates will at the end of the course be better able to:
• Develop a deep understanding of negotiation theories, strategies, and tactics.
• Acquire advanced negotiation skills for both competitive and collaborative scenarios
• Investigate causes of conflict without causing further damage
• Understanding negotiation in the business world
• Facilitate conflict resolution processes with negotiation skills
• Learn to adapt negotiation approaches to various contexts and challenges
• Gain expertise in conflict resolution strategies and methodologies
• Reach a peaceful end to your dispute

Indicative Contents

Develop skills to lead teams, resolve internal conflicts, and drive organizational success through negotiation.
• Understand the role of negotiation in leadership and management
• Effective negotiation strategies and tactics
• Ethical considerations in negotiation
• Strategies for effective cross-cultural negotiation
• Handling difficult negotiations and challenging personalities
• Value creating strategies for good bargaining
• Alternatives/Options in negotiations
• Use time to your advantage
• Effective communication
• Using mediation and arbitration
• End the dispute on a win-win basis using compromise