Effective Management of Service Station-OG 5011

6th August - 10th August 2018 (Dubai, UAE) 15th October - 19th October 2018 (London, UK) 17th December - 21st December 2018 (London, UK)

Course Overview

This course is designed for service station managers, service station officers and dealers in the
petroleum industry to equip them with the relevant skills and strategies for proper account
management and accountability. It is also to prevent fraud, diversion of petroleum products and
unauthorized access to secret data and information.

Who should attend?

 Introduction to service station and the oil industry
 Fundamentals of Health and Safety & Environment
 Effective Customer service quality
 Site Image & Layout
 Effective management of accounts
 Use of technology for proper monitoring and accountability
 Staff management
 Site Operations

Indicative Contents

 Wet stocks accounting
 Site book-keeping
 Site maintenance & Housekeeping
 Products & Service
 Merchandizing
 Cash mismanagement and fraud detection techniques
 Advertising & Sales promotion
 Security
 Legal requirements
More Detail
Duration 5 working days
Certification A certificate of completion is granted on successful completion of the programme.
Location Dubai-UAE, London-UK
Travel and accommodation Travel and accommodation to be paid for at source by delegates
Fees Course fees for tuition, materials and certification: £3,750 (Excl. VAT) per delegate for 1 week.
Zenith Professional Training