Negotiation Skills and Conflict Management-LM 5007

14th - 25th May 2018 (Dubai, UAE) 9th - 20th July 2018 (London, UK) 12th - 23rd November 2018 (London, UK)

Course Overview

The real world of business often involves several stakeholders either as partners, collaborators or
simply concerned persons / groups. Effective management of such relationships for delivery of
mutually benefitting outcome requires both conflict management and negotiating skills which this
course offers.

Learning Outcome

Delegates will at the end of the course be better able to:
 Identify Conflicts and types
 Identify early signs of Conflict
 Investigate causes of conflict without causing further damage
 Understand why and how we negotiate
 Manage and resuscitate failing relationships
 Apply benefits of good negotiations

Indicative Contents

 Overview of conflicts:
 Common and hidden causes of conflict
 Strategies for mediation and arbitration
 Strategies for negotiations
 Effective negotiation skills
 Alternatives/Options in negotiations
More Detail
Duration 10 working days
Certification A certificate of completion is issued on successful completion of the programme.
Location Dubai-UAE, London-UK
Travel and accommodation Travel and accommodation to be paid for at source by delegates
Fees Course fees for tuition, materials & certification: £4,750 (Excl. VAT) per delegate for 2 weeks.
Zenith Professional Training