08 May 23-12 May 23 (Dubai, UAE), 17 Jul 23-21 Jul 23 (London, UK), 02 Oct 23-06 Oct 23 (London, UK),

Course Overview

This programme is suitable for personnel who have responsibilities to ensure success, and indeed, the wellbeing of senior decision makers. If you are a secretary or personal assistant, you hold a position of trust because the boss relies on you to get a lot of things done in very short time; hence there is the need for you to be current and ever ready.

Learning Outcome

• The skills and techniques acquired will enable you to:
• Identify opportunities for greater efficiency in administrative processes and draft as well as communicate standard operating procedures with ease and effectiveness.
• Provide direction and leadership required to get results.
• Demonstrate the ability to stay on top of difficult issues
• Increase productivity by effective communication of vision and tasks.
• Acquire new tools for better management of events and ceremonies
• Better equipped with skills in strategic and competitive thinking
• Build loyalty and trust

Indicative Contents

• The modern-day secretary-the benefits of effective secretarial practice
• The Role of secretary and personal assistant in a contemporary organization
• Strategic thinking and leadership
• Managing logistics
• Communication skills and public speaking
• Overcoming communication hurdles and confidence building
• Organizational ethics and professionalism
• Delivering result under pressure
• Managing negative news / challenging times
• Dealing with difficult stakeholders
• Information Management
• Sustaining trust
• Personality projection through telephone

More Detail
Duration	This is a one-week programme spread over 5 working days.
Certification	A certificate of completion is issued on successful completion of the programme.
Location	(Dubai, UAE), (London, UK), (London, UK)
Travel and accommodation	Travel and accommodation to be paid for at source by delegates.
Fees	London: £3,900.00 (Excl. VAT) per delegate for 1 week. Dubai: $4,850.00 (Excl. VAT) per delegate for 1 week.