13 Feb 23-24 Feb 23 (London, UK), 12 Jun 23-23 Jun 23 (London, UK), 13 Nov 23-24 Nov 23 (Dubai, UAE),

Course Overview

This course is developed for managers, public affairs officers, mediators and arbitrators who want to equip themselves with effective conflict resolution strategies and negotiation skills. The real world of business often involves several stakeholders either as partners, collaborators or simply concerned persons / groups. Effective management of such relationships for delivery of mutually benefitting outcome requires both conflict management and negotiating skills which this course offers.

Learning Outcome

Delegates will at the end of the course be better able to:
• Identify Conflicts and different types
• Identify early signs of Conflict
• Investigate causes of conflict without causing further damage
• Understand why and how we negotiate
• Facilitate conflict resolution processes with negotiation skills
• Manage and resuscitate failing relationships
• Apply benefits of good negotiations
• Reach a peaceful end to your dispute

Indicative Contents

• Overview of conflict and conflict management
• Common and hidden causes of conflict
• Using mediation and arbitration
• Strategies for effective negotiations
• Effective conflict resolution skills
• Value creating strategies for good bargaining
• Alternatives/Options in negotiations
• Use time to your advantage
• Effective communication
• Bargaining and advocacy
• End the dispute on a win-win basis using compromise

More Detail
Duration	This is a two-week programme spread over 10 working days.
Certification	A certificate of completion is issued on successful completion of the programme.
Location	(London, UK), (London, UK), (Dubai, UAE)
Travel and accommodation	Travel and accommodation to be paid for at source by delegates.
Fees	London: £4,850 (Excl. VAT) per delegate for 2 weeks. Dubai: $5,850.00(Excl. VAT) per delegate for 2 weeks.