26th April - 23rd April 2021 (Dubai, UAE) 23rd August - 27th August 2021 (London, UK) 18th October - 22nd October 2021 (London, UK)

Course Overview

This programme is suitable for personnel who have responsibilities to ensure success,and indeed,the well being of senior decision makers.If you are a secretary or personal assistant,you hold a position of trust because the boss relies on you to get a lot of things done invery short time; hence there is the need for you to be current and ever ready.

Learning Outcome

The skills and techniques acquired will enable you to:

• Identify opportunities for greater efficiency in administrative processes and draft as well as communicate standard operating procedures with ease and effectiveness.

• Provide direction and leadership required to get results.
• Demonstrate the ability to stay on top of difficult issues
• Increase productivity by effective communication of vision and tasks.
• Acquire new tools for better management of events and ceremonies
• Better equipped with skills instrategic and competitive thinking
• Build loyalty and trust

Indicative Contents

• The modern day secretary-the benefits of effective secretarial practice
• The Role of secretary and personal assistant in a contemporary organization
• Strategic thinking and leadership
• Managing logistics
• Communication skills and public speaking
• Overcoming communication hurdles and confidence building
• Organizational ethics and professionalism
• Delivering result under pressure
• Managing negative news/ challenging times
• Dealing withdifficult stakeholders
• Information Management
• Sustaining trust
• Personality projection through telephone