Conflict Management and Negotiation Strategies- LM 8001

1st February - 12th February 2021 (London, UK) 10th May - 21st May 2021 (London, UK) 15th November - 26th November 2021 (London, UK)

Course Overview

This course is developed for managers, public affairs officers, mediators and arbitrators who want to equip themselves with effective conflict resolution strategies and negotiation skills. The real world of business often involves several stakeholders either as partners, collaborators or simply concerned persons / groups. Effective management of such relationships for delivery of mutually benefitting outcome requires both conflict management and negotiating skills which this course offers.


Learning Outcome

Delegates will at the end of the course be better able to:

  • Identify Conflicts and different types
  • Identify early signs of Conflict
  • Investigate causes of conflict without causing further damage
  • Understand why and how we negotiate
  • Facilitate conflict resolution processes with negotiation skills
  • Manage and resuscitate failing relationships
  • Apply benefits of good negotiations
  • Reach a peaceful end to your dispute



Indicative Contents

  • Overview of conflict and conflict management
  •  Common and hidden causes of conflict
  •  Using mediation and arbitration
  • Strategies for effective negotiations
  • Effective conflict resolution skills
  • Value creating strategies for good bargaining
  • Alternatives/Options in negotiations
  • Use time to your advantage
  • Effective communication
  • Bargaining and advocacy
  • End the dispute on a win-win basis using compromise



More Detail
Duration This is a two-week programme spread over 10 working days. working days
Certification A certificate of completion is issued on successful completion of the programme.
Location London-UK
Travel and accommodation Travel and accommodation to be paid for at source by delegates
Fees Course fees for tuition, materials & certification:£4,750(Excl.VAT) per delegate for 2 weeks.
Zenith Professional Training